Junior customer support

IDEAL CANDIDATE:

The ideal candidate has the following profile:

- Good computer skills (MS Office);
- Advanced knowledge of English;
- Excellent communication and persuasion skills;
- Problem-solver, efficient at troubleshooting and resolving client issues;
- Can work independently but is also committed to the team and common goals;
- Ability to work fast and accurately; attention to details; self-discipline
- Creativity & strong desire to constantly learn;
- Take ownership for good customer experience and engagement.

JOB RESPONSIBILITIES / BENEFITS:

The selected candidate will work closely with the sales team & operations team; will help generate new sales leads for the company.

Our new colleague will be prepared for their role in a virtual environment that blends self-directed learning with remote group discussions.

Among the tasks:

• Responds to customers' requests, provides support by phone, chat or email and presents basic information regarding the services offered by the company;
• Processes data and records it in the company database;
• Verifies information provided by the clients;
• Assists sales agents in identifying sales leads & provides support for sales-related services;
• Escalates unresolved issues to relevant departments.

We offer:
- Fixed salary;
- Meal tickets;
- Transportation;
- Private medical insurance;
- In-house training;
- Mon-Fri schedule, 8h/day;
- Flexible working hours
- Possibility to work remotely until the pandemic ends and 3 days/week after that.
- Nice working conditions in a young & friendly team;
- Exposure to international environment;
- Centrally located office in Bucharest, Romania (Piata Victoriei area, 5 min from subway station).

ABOUT US:
FORDAQ manages online markets for wood professionals. More than 100K companies worldwide are members of Fordaq. The virtual market environment is used to make new supplier or client contacts and understand how the market is moving (prices and stocks). It is also the most read international media about the wood industry and the ideal support for advertising on this market segment. The company’s head office is in Belgium. It has offices in France, Spain, Italy, Romania, Germany, Poland, China and India. Find more information on Fordaq at