Junior Deskside Technician

Day to day responsibilities:

• Perform installation and configuration of workstation hardware and software (including but not limited to PC, terminals, printers/scanners, telephony, desktop solutions and email infrastructure)
• Perform workstation’s hardware, software and periphery devices maintenance and repair to ensure optimal workstation performance
• Assist/coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware
• Create and maintain network and domain user accounts and mailboxes
• Install, test and maintain desktop, servers and other network devices (including patching, upgrades and configuration adjustments)
• Troubleshoot network connectivity in a LAN/WAN environment – provide technical support for all network devices, including firewalls, routers, switch infrastructure
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Work with global teams and local Service Providers to resolve technical issues within the desktop environment and networking

Skills and competencies required:

• University grade, preferable in subject of IT, electronics or telecommunication
• + 1 year experience in IT support
• Mastery in Windows 10 and MS Office 2013 environment
• Ability to diagnose hardware problems (PC's, laptops, printers etc.)
• Familiarity with LAN, WAN and Active Directory principles
• Knowledge of ITIL methodology and Microsoft PowerShell will be an asset
• Good English verbal as well as written
• Eager to learn new technologies
• Positive, can do attitude and ability to work within a team
• Strong communication skills
• Ability to cope with stress and workload

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team (. Senior Expert Network roles);
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
• Extra vacation days;
• Flexible working hours
• Friendly team who is eager to meet you.