Junior HR Generalist with Russian and/or Ukrainian

BAT Romania IS LOOKING FOR A Junior HR Generalist with Russian and/or Ukrainian

SENIORITY LEVEL: Non - Management

FUNCTION: GBS HR

LOCATION: Bucharest

ROLE POSITIONING AND OBJECTIVES

The role is responsible for performing pproviding generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available.

Reports to: HR Contact Center Team Lead

Geographic Scope: GBS ENA

WHAT YOU WILL BE ACCOUNTABLE FOR:

• Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
• Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
• Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
• Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
• Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers;
• Performs all activities related to HR data and workforce administration services – acts as a back-up for colleagues from the Employee Admin Team.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• Bachelor's Degree in a relevant area;
• Experience in HR with an understanding of HR practices and polices;
• English, Russian and/or Ukrainian language proficiency;
• Customer-oriented;
• Advanced Microsoft Office skills;
• Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
• Demonstrates excellent verbal and written communications across different audiences and channels.