Junior Network Engineer

Do you like problem solving? Does client satisfaction mean a lot to you?

Job Objectives

Offer high quality client assistance and ticket monitoring.

What will you do:

• Offer high quality client service and monitoring
• Proactive involvement towards clients and providers
• Offer e-mail / chat support for providers and clients through Skype and web-chat
• Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
• Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
• Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
• Keep an orderly track and update the monitoring system with any new services provided to the clients
• Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team
• Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.)

Great candidates will:

• Have the desire to start and develop a career in IT industry – Networking
• Already have a great interest and some basic knowledge of Networking and Linux (Cisco CCNA or Linux course would be a considerable plus)
• Be great communicators and have proactive customer skills
• Have great speaking and writing English skills
• Love the flexibility of working in multiple shifts
• Enjoy being a part of a great team and culture

Our offer

• A well-deserved salary
• Flexible schedule in line with on-call demands of the job
• Quarterly performance bonus
• “Employee of the month” performance bonus
• Referral bonus for getting your friends to work with us
• “Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)
• Medical coverage to keep you healthy
• Bookster subscription
• Holiday bonification twice a year to keep you happy
• Career improvement trainings and workshops to make you smarter

OTHER PERKS:

• “Jingle and Mingle” & “Fun in the sun” – the best company parties you’ve ever seen
• We hold a cool event every month
• Each team goes on outings to keep that flame alive
• We have fresh fruit and vegetables, along with coffee and tea to keep that brain in top shape
• The onsite snack dispenser is here for those moments when all you need is chocolate