Key Account Representative

Main purpose of the role:

As a key account representative, you'll be aimed with improving and growing our business, by fostering and developing relationships with current customers and identifying other partners.

Responsibilities

As a key account representative, you'll need to:

• identify opportunities to increase sales - including new markets, growth areas, trends and customers
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• have a good understanding of the businesses' services and be able to advise current and future clients about them
• present new and expanded services opportunities to clients
• understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• track customer interactions and ensure SLAs are met
• analyse and present data on sales, trends and customers
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• work strategically - carrying out necessary planning in order to implement operational changes
• seek ways of improving the way the business operates
• discuss promotional strategy and activities with the marketing department

Skills and experience

You'll need to have:

• 2 years’ experience in B2B Sales within a services company
• tenacity and drive to seek new business and meet or exceed targets
• an excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
• excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
• a professional manner and presentable appearance for meeting clients
• initiative and good decision-making skills
• project management skills
• the ability to motivate yourself and set your own goals
• great organisational skills
• good networking skills
• the ability to think strategically
• fluent in English
• experience with MS Office 365