Knowledge Specialist

Job Role Summary

Meets with process owners and members of each business department and acquires thorough knowledge of each unit's operations and procedures. Working independently, he then documents integral processes/procedures including steps to be taken to perform the process/procedure, applicable references, and internal controls relevant to the process/procedure.

After completion of each document (SOP, new tool documentation, policy documents), the policy writer presents the manual to the persons designated to approve it and makes changes to the draft as needed.

Once approved, the policy writer may then partner with the training responsible to integrate newly created documentation into the training plan.

  Ideal candidate

Excellent writer, preferred experience writing SOPs

Ability to deliver high quality documentation (in explanatory and procedural styles for multiple audiences) paying attention to detail

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

The Knowledge Specialist must possess or obtain in-depth familiarity with industry-specific standards and methods

Savvy with Microsoft Suite software

Individual must be a self-starter, highly motivated and creative at overcoming obstacles and creating results

Well-organized, team player that works efficiently with others

Knowledge of general business procedures is a plus

Familiarity with a document management system or a KMS is a plus