L1 Tech Support with French/Italian/German/ Arabic

Are you curious about what this role implies?

• Remote diagnostics, troubleshooting, analysis and resolution of support issues.
• Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax). •Works effectively with other management and customers to quickly address problems as they arise. •Properly log all information into the problem management system.
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
• Maintains a high degree of technical knowledge relating to assigned customer or product.
• Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product. Contribute to ongoing Quality Improvement initiatives.
• Represents Company in a professional and business-like manner and communicate effectively with customers and other team members. •Performs other related tasks, as assigned.

Then you should have:

• Fluent in English & German/ French/ Arabic/ Italian
• Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS.
• Knowledge of telephony and Internet environments