Lead Services Sales Representative With German

Main mission

The mission of the Lead Inside Services Sales Representative is to maximize services revenue by reacting quickly for all Customer Requests & Leads (FSR, Marcom, CCC, etc.) and identify & pursue new opportunities with new & existing customers.

Responsibilities

• Manage Services leads
• Take inbound calls and emails to support the existing customer base
• Meet daily goals for outbound sales calls to follow up customer requests and FSR Leads
• Identify and pursue new opportunities with existing customers
• Develop new points of contact and potential account identified from Marcom activities &
• campaigns, FSR leads, and CCC/other leads
• Develop cross-selling and upselling opportunities
• React quickly to on-demand requests from customers
• Analyze, qualify and proactively progress opportunities in bFO
• Quote and close deals for standard Services offers (spare parts, renewal contracts)
• Maintain the Installed Base data for customers
• Document all records of customer interaction and activity in bFO
• Answers customer questions and educates customers on all SE services

Experience and skills we are looking for:

• A bachelor/associate degree in Electrical Engineering is preferred
• 2 years experience/ Field Service Representative/ Customer Care
• Fluency in both German and English
• Soft skills:
• Sales oriented, passionate, engaging & enthusiastic
• Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO
• Familiarity with Schneider Electric  products and services
• Familiarity with the phone, Internet, e-mail systems, and social media
• Verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships.
• Successfully complete assigned training paths and successfully engage in technical sales conversations