Level 1 Technical Support Engineer

If you are interested in joining a mobile money and value-added services company which operates in a very fast growing and dynamic marketplace, an international company that provides the individual with career progression and culture diversity, send us your application.

MAIN TASKS:

• Responsible for maintaining the SDS/eServGlobal products.
• Assistance given to SDS/eServGlobal customers, answering their demands and questions.
• Connecting remotely on customer’s servers for gathering necessary information, analyze and resolve customer's incidents and requests.
• Execute remote interventions and monitoring activities on the customer’s servers when necessary.
• Incident tracking and updating using SDS/eServGlobal tracking tools.
• Maintaining communication with the customer and with support higher levels.
• The work is done from our Bucharest office in 12 hours shifts in order to cover 24/7 operation.

REQUIREMENTS:

    -     Customer oriented. Focused on problem solving .

• Fair level of  English ( speaking, reading and writing)
• Proven Knowledge of Unix (System Level).
• Familiar with basic SQL queries.
• Team player who is self-motivated and can work independently.
• Willing and able to learn quickly new skills and technologies.
• Willing to work in 12 hours shifts (nights and weekends included).
• Work experience –1-5 years

     -    Knowledge of shell scripting (sh, ksh, awk) is a plus.

     -    Knowledge of telecommunication protocols for value added services is a plus.

     -    Previous  experience with Customer Relations Management  tools is a plus.