Linux Hosting Technical Support

Ideal candidate

Job requirements:

• Experience in working with Linux to diagnose and fix problems
• Knowledge of web servers such as Nginx, Apache, Tomcat
• Knowledge of database servers such as MySQL/MariaDB, Postgresql, MongoDB
• An understanding of networking (ping, traceroute, mtr, etc), DNS, firewalls, VPN's

Desired personal skills:

• A high degree of initiative and self-motivation with the ability to work as a team player
• Prompt and efficient
• Have a positive attitude
• Can work independently as well as part of a team
• Have good English written and communication skills

Nice to have:

• A bachelor's degree, preferably in an IT / computing field
• Linux and Bash Scripting experience
• An understanding of cloud computing or virtualisation software

Job description

Your responsibilities:

• Perform Linux system administration
• Provide technical support in English via a help desk system
• Help optimise and grow our infrastructure
• Debug and solve a wide variety of Linux technical issues
• Handle alerts from our internal monitoring systems

You will be working primarily with our Managed Cloud Hosting services including our Jelastic Public Cloud PaaS, traditional Cloud VPS and related services.

What you’ll get:

• A competitive salary (flexible salary depending on experience)
• Regular salary reviews
• Performance-related bonuses
• Flexible schedule
• Meal tickets
• Private pension
• Medlife private medical "Executive" subscription
• Full training in software you will be using regularly
• Access to local and global conferences
• Access to a comprehensive online book library
• Work with an international team
• Modern office space in The Office Business Center Cluj - restaurants, coffee shops, banks, pharmacy and public transport in front of the building
• Free coffee, tea, fruits
• Regular team-building trips - inside and outside of Romania
• Team nights out

Company details

We are a UK-headquartered global leader in high-quality managed Cloud hosting services. We manage infrastructure in the UK, USA, and Singapore for our customers worldwide.

We are a young and talented team with more than 15 years experience in the industry. We work closely everyday to keep our high standards in delivering the best customer support to our clients in a tech friendly way. We communicate with an open mind, always asking questions, and help each other improve our work. Any idea that could improve our work and us as a team is highly encouraged and supported, be it a fun team building activity or a new technology or practise we could adopt.

We are constantly adopting new technologies so you can be sure you will be working in an always challenging environment with opportunities to learn new things everyday.

Our mission is to be seen as a valuable partner to SMB's across the globe. We are doing this by providing customer oriented hosting solutions and friendly tech support.

We need you for this! If you believe in our values and would like to be part of our team, apply now!