Linux team leader

Major Job Duties and Responsibilities:

Primary duties may include, but are not limited to:

• Leads a team of Linux Engineers that provide expert operating system support, and quality internal and external customer service surrounding the Company values.

• Communicates expectations, assignments and responsibilities clearly and professionally.

• Oversees team member work for quality assurance and process compliance.

• Mentors to other staff members to broaden technical expertise across the team. Answer team member questions, assist with team member problems, and act as an escalation point for complicated or critical production issues.

• Conducts regular team meetings to update team on best practices, process changes, and continuing expectations.

• Plans, installs, and provides daily operational support for managed customer Linux environments• Ensure timely resolution of high severity incidents, including communications, reporting, and tracking of follow-ups.

• Collaborates closely with other operations teams and architecture to efficiently resolve service incidents, ensuring service availability levels are met

• Provides first level trouble resolution.

• Solves simple or repetitive problems.

• Respond to the customer by email and/or phone within our targeted initial response times, to either resolve the issue or request further information/clarification regarding the issue

• Performs implementation tasks for systems and networks under supervision.

• Performs system and network upgrade tasks under supervision.

• Monitors and manages relevant platform technologies.

• Ability to work well autonomously and be a self-starter

• Drives Root Cause Analysis for major issues

• Drive tasks to completion with minimal supervision

• Document operations, installation, work instructions and troubleshooting

• Computer proficient with Microsoft Office Suite (Word, Excel)

Requirements:

• Experience working in Linux environment (Debian distributions)

• Basic SQL and database knowledge

• Windows Server

• Must have experience working with end users and supporting development teams in resolving issues

• Good communication verbal and writing skills, including report writing

• Resolving technical requests and issues and propose solutions

• Familiar with job scheduling tools: Cron and experience with application monitoring tools

• Working knowledge of the IT management and/or Cloud management domains

• Flexible working hours (working in shifts)

• Networking: Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP).

• Experience with networking technologies and concepts including load balancing, firewalls, routing and switching Skills/Nice to have/it would be a plus

• Experience in Telecom

• Fundamental understanding of GSM, SMPP protocols

• Understanding of cloud native architecture principles and familiarity with Amazon Web Services (AWS)

• Fast Learner

• Knowledge of basic telecom/network management and monitoring tools

• Apache web server

• PHP