Logistics customer service specialist

Job description:

Serves as the primary customer contact for the assigned portfolio and ensures all customer needs and expectations are met for our premium products for carlines such as: Mercedes A & B class, Porsche Macan, Volvo, Jaguar Land Rover, BMW, VW and others.

Job responsibilites:

• Is the main interface between the plant and allocated customers for logistic related themes ensuring that the customer needs are met and the information flow is timely and accurate
• Ensures that the customer demand input is updated in the ERP system
• Generates a daily master production schedule (MPS) that takes into account the requirement for a lean approach to manufacturing and the various processes of production
• Generates a daily / weekly shipping plan and constantly monitors the evolution
• Reviews the MPS of the customer demands regularly with the material planning, operations and logistics planning functions to ensure the availability of the required resources: material, machine capacity, manpower, packaging and transportation
• Reviews the adherence to MPS on a daily basis with operational and logistics planning responsibles and escalates to the management team if any intervention is required
• Manages customer logistic related claims on the dedicated portals
• Manages delivery deadlines taking into account the sales orders and customer requests registerered in the ERP system
• Monitors the stock availability, validates and confirms orders and backorders to customers
• Coordinates the orders/shipments to ensure cost efficiency
• Constantly updates the documents related to customer orders
• Participates in stock-take (inventory checking) activities

Job requirements:

• University degree in economics or other relevant domanins for the position
• Minimum three years relevant experience in automotive customer service or in a similar position

• Complaint management knowledge: SAP, Scanview

• Advanced command of English language/intermediate level of German language is an advantage

• Computer literacy - MS Office (SAP is considered an advantage)

• Problem solving and analytical thinking skills

• Excellent time management & prioritization skills
• Stress management skills
• Flexibility and dynamism
• Customer oriented  

Benefits:

• Dynamic work environment
• Competitive salary and benefits package
• Professional development opportunities
• Health and wellness discounts with our partners