Member services correspondent

We are a team of young professionals with various interests and educational background, but united by the goal to assist others.

We currently look for a new colleague with:

- Advanced English language skills (especially written communication);

- Excellent verbal and written communication skills

- Good computer skills (Microsoft Office, Internet, E-mail);

- Good problem-solving skills and an analytical mindset;

- Customer orientated approach and very good communication skills;

Main responsibilities:

- Communicates by e-mail and through social media (FB) with survey respondents from US and Canada;

- Investigates complaints, alerts the responsible departments and collaborates efficiently to reach a satisfying resolution for the respondent;

- Monitors community content (quick polls, comments) posted by members;

- Updates the database according to requests;

- Provides relevant feedback to other teams with the aim to trigger process improvements

- Draws up monthly reports in order to monitor his/her support activities, as well as those related to the communication with the respondents.

Offer (bonus, benefits):

- Competitive salary & benefits package

- Excellent career opportunities within a multinational company

- Young and dynamic working environment

- Work from home possibility, according to internal regulations