Network Support Engineer - English & Italian

We are looking to recruit for one of our Clients - a Global company that provides support to end user customers and partners across EMEA and Central and South America, 

NETWORK SUPPORT ENGINEER - ENGLISH & ITALIAN LANGUAGE

Level of expertise: Junior / Middle

Location: Iasi 

General job description for the role:

• first line assistance for end user customers and partners - provide initial support for technical issues, reported to company products and services;
• register / log and classify service request and troubleshoot as much as possible then escalate more complex support issues requiring additional expertise;
• follow up with customers via phone and ticketing system to collect additional information if required or provide status updates;
• monitor system status and SLA’s. Advise and escalate to senior engineers or other resources within the company depending on criteria and severity of the issue.

Skills, Experience and Knowledge:

• knowledge of English and Italian language - written and spoken (B2);
• technical support skills - experience creating trouble tickets and working with SLAs;
• average knowledge of Windows and Linux Operating system;
• knowledge of Networking concepts/protocols (Vlan, Link Aggregation, Switching IP Addressing);
• strong listening, verbal and written communication skills;
• good investigative, analytical and problem-solving skills;
• ability to respond to multiple customer support issues;- willingness to proactively reach out to customers;
• team player. Self-motivated. Flexible and creative;
• studies in Informatics, Computer Studies, Physics or Telecommunications.
  

Is also appreciated:

• CCNA Certification.

Main duties / responsibilities:

• triage and escalate or respond to issues reported by company’s customers and partners;
• track issues to closure and follow up with clear written and verbal communications;
• update incidents with confirmations and any additional input or noted corrections;
• monitor the health and status of network infrastructure via reports, remote monitoring and access tools.

Benefits: 

• specific induction training;
• integration in a multicultural working environment;
• competitive remuneration and benefits package;
• bonuses as per company policy;
• medical program.

Disclaimer:
Train 2 Perform is a national company, specialized in providing Human Resources integrated and personalized solutions for companies and individuals in order to optimize the inter human relations, covering the following domains: recruitment and personnel selection, training and development programs, strategic human resources management.