Network Support Engineer (Prague - Czech Republic)

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of our team?

The primary responsibility of Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L2 focuses on second line support for medium complexity incidents, requests, events and problems.

What you'll be doing

• Indepth troubleshooting of and resolving of incidents 
• Implementation of service requests and changes
• Cooperation in deployment or upgrade projects
• Technical Root cause analysis of Problem Tickets 

What would make you a good fit for this role?

We are looking for a skilled certified network engineer on L2 level with knowledge of Cisco technologies. Experience with HP and Aruba technologies is a big advantage.

Requirements:

• Very good level of English/ German would be an asset
• Willingness to work 24x7 (nights, weekends, public holidays => shift rotation)
• Willingness to relocate to Prague (Czech Republic)
• CCNP certificate
• Solid experience delivering support in a large Cisco based network environment. (LAN, WAN, Datacenter, WLAN and/or Security)
• Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, Aruba WLAN and/or HP switches is desirableut not essential. 

Certifications - nice to have:

• HP ATP/ASE 
• Aruba ACMA/ ACMP 
• Aruba CWNA 
• F5 SE 
• BlueCoat Certified Professional 

What we offer:

• 10% yearly bonus
• Meal vouchers in value of 100 CZK with 55% company subsidy
• Contribution to the pension insurance in the amount of 1,000 CZK monthly
• Contribution to public transport (full coverage of annual ticket)
• Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
• Over standard healthcare
• Refreshment (fruit, coffee, tea), monthly company breakfasts
• Relocation support

We accelerate our employees’ careers through customized development paths as well as helping them to become certificated professionals. With us you will obtain the certifications!

Join our growing global team and accelerate your career with us. Apply today.

Diversity

We are an equal opportunity employer with a global culture that embraces qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.