NOC and Technical Support Engineer

For our client, an international telecommunications service provider, we are looking for a NOC and Technical Support Engineer

NOC and Technical Support Engineer

YOUR FUTURE ROLE

• Monitor customers’ networks and act according to the relevant process;
• Answer to service requests from customers;
• Support for engineers in the regions;
• Follow helpdesk process to support service request;
• Work in lab to re-produce field issues and for self-training.

JOB REQUIRMENTS

• Electronic/Telecommunications/Computer engineer (BA/BSc);

•  Proven knowledge of IP Networking (TCP/IP and OSI stack); protocols (VLAN, Q-in-Q, STP, LLDP, etc) Routing protocols (RIP, OSPF, BGP, etc.)
• Proven knowledge Microwave / Radio communications systems

• Excellent English knowledge - fluent in reading, writing and speaking
• Willing to work in shifts, including weekends
• Customer oriented, solution focused and excellent communication skills

• Experience in installation, commissioning and troubleshooting of microwave communication systems;
• years of experience with interfacing customers (support, presale);
• CCNA or equivalent knowledge;

• Proven knowledge of PDH, SDH, Synchronization
• SNMP, Radius, TACACS.

OUR CLIENT OFFERS

By joining their team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.