NOC Project Manager

Daily operations of network infrastructure

Single point of contact for all internal and external stakeholders (. delivery-time, costs, contract duration, escalations, etc.).

Plan, direct and coordinate activities to ensure customer project goals and objectives remain on track.

Verify, coordinate and track orders to help ensure on-time delivery.

Proactively communicate updates to customers at each order milestone and throughout the service delivery process.

Monitor the quality and frequency of KPIs

Ensure that orders/projects are closed in a timely, cost efficient and quality manner and that a right first time service is delivered to customer.

Ensure and perform timely Escalation-/Risk-Management

Taking End-to-End responsibility for Network operations using defined processes and co-ordinating with 3rd party vendors

Coordinating field resources and activities to enable services.

Ensure smooth handover and inventory update for day to day operations and monitoring.

Support and verify the achievement of Customer Satisfaction targets and other targets set by the management

Ensure the correct and effective use of the systems/tools to reflect the current status of the orders.

Ensure a sufficient and comprehensive documentation of the installed services.

Solid knowledge of the networking concepts, practices, and process experience in Information Technology.
Experience in implementing large scale global enterprise networks and Data Center with diverse solutions from multiple vendors like Cisco/Juniper
Understanding of Network Architecture and design of LAN/ WAN / Wireless network controllers and Access points, Cisco & Juniper products, Routing and Switching
Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.

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NOC Project Manager