NOC / TECHINCAL SUPPORT ENGINEER

Required qualifications:

• Bachelor degree in Computer Science;
• Ability to correctly diagnose network issues;
• Ability to adapt easily in an active team;
• Ability to solve a wide range of issues;
• Ability to evaluate, prioritize issues and to solve or delegate them when needed;
• Excellent communication skills;
• Excellent English (written and spoken) skills;
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with help desk solutions and monitoring applications

Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Notifies the internet providers when issues appear;
• Solves issues appearing on technical equipments
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (. software developers)
• Provide prompt and accurate feedback to customers
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Required to work on 12 hours shifts