NVS (Visibility) Professional Services Engineer

Will be responsible for delivering pre-sales and post-sales activities for Professional Services projects. The position will be based in Ixia's, a Keysight business, offices in Bucharest, Romania.

 
Responsibilities:

• Regular travel to deliver services on customer locations throughout the EMEA region. Percentage of travel is between 25%-40% percent of the time
• Work with Sales Managers and Sales Engineers to promote Ixia,a Keysight business, professional services to customers.
• Assist PS Project Managers during pre-sales process in preparing and reviewing
• Proposals, presentations and Statements of Work (SOW) for professional services engagements
• Work closely with the customer in understanding requirements, identifying a strategy for meeting the customer needs, problem identification, analysis and re-creation.
• Design, develop & execute test configurations to cover functional, scalability, performance, system testing and characterization for L2-7 technologies including wireless solutions using Ixia Test Equipment and Applications.
• Test script design, bulk automation and test execution.
• Provide analysis of test results
• Perform day to day management of assigned projects, manage customer relationships and ensure customer delight.
• Interface with Ixia departments (support, engineering, product marketing) to resolve or work round issues in timely manner
• Keep abreast of Product and Technology developments to ensure that latest solutions are used to enhance customer experience.

Requirements:

• 3 years of experience in QA or Tech Support in IP networking or Professional Services;
• Excellent communication skills – ability to write documents to a high standard and present solutions to customers;
• Bachelor’s Degree in a computer science or engineering background;
• Customer facing experience and ability to manage relationships;
• Project Management skills;
• Expertise in two or more of the following:
• • Visibility products (taps, packet brokers)
  • L2/L3 technologies (Ethernet/IP).
  • Understanding of IP routing.
  • Exposure to L4/7 Applications.

• Ability to troubleshoot network issues in a logical manner.
• Ability to be dynamic and stay in control when under pressure