Online B2B Marketplace Customer Technical Support

Xpath Global is hiring Customer Technical Support for our SaaS-enabled marketplace platform aimed at global mobility services.

Key responsibilities

• Supporting marketplace and SaaS users with various queries
• Speaking to customers to find out the issues they are experiencing
• Providing timely and accurate customer feedback
• Talking to customers and take them through a series of actions/steps to resolve the issues
• Following up with customers to make sure the problems are solved
• Providing support in the form of procedural documentation, if needed
• Managing multiple cases at one time
• Perform updates and tasks relating to the general maintenance of the marketplace platform;

Key requirements

• Excellent written and spoken English communications skills
• Technically skilled person
• Excellent interpersonal skills
• Customer obsessed
• Fast learner, no need to know the sector of activity

Key benefits

• Health insurance packages, meal tickets and/or holiday bonuses
• Work from home
• Flexible schedule

Xpath Global is the first international SaaS-enabled Marketplace in the global mobility industry. A digital ecosystem created by professionals for professionals and was founded by passionate HR Executives, e-commerce experts and global mobility specialists. It was developed with the main purpose of directly connecting corporate customers with the best global mobility service providers worldwide and working with efficiency and transparency in mind we support all parties involved in an international assignment process, thus saving precious time and money.

Reshaping the global mobility industry with the help of technology has been our aim from the outset. It’s high time we forgot the classic ways of doing business and boldly step into the first digital ecosystem designed for the global mobility sector. Imagine that we have put together the HR teams and service providers from all over the world in a state-of-the-art marketplace and we have developed software to track and manage all operations.

We look forward to receiving your applications and having you in our team! Please note only short-listed applicants will be contacted. Thank you very much!