Online System Engineer

Daily Incident Management and production issues prioritization and resolution, problem management with root cause identification, performance analysis, service availability (ITIL processes).

You´ll be in charge of the following responsibilities:

• Work closely with Development, QA, Release Management, and other departments in order to resolve high complexity issues;
• Produce and maintain documentation (knowledge documents, root cause analysis, incident reports, various other reports);
• Monitor the status of the service/applications and ensure early detection of production malfunctioning using monitoring tools
• Ensure proper assistance during production instability (organize and guide war rooms, drive investigations, engagement of other needed structures, escalations);
• Create and maintain alerts and dashboards using monitoring tools;
• Act as an escalation point for Customer/other departments to expedite problem resolution;
• Proactively propose solutions to improve the service KPIs;
• Understand the complex technological multilayer architecture landscape and support to identify weak points.

What you bring?

• Degree in Information Technology or equivalent;
• Must have well-developed troubleshooting skills and preferably a support background;
• Ability to assess details, documentation, logs, test/replicate the issue and work with incomplete or ambiguous data to fix issues;
• Familiarity with web-based applications, understanding performance problems, diagnosis, and resolution of issues;
• Knowledge of Oracle Database, PL/SQL, XML, operating systems (UX based), internet protocols, Spring, Broadleaf Engine, HTML, JS, REST, SOAP, React, Docker, Jenkins, A plus: Kafka, Jira, Grafana, Slunk; open to new technologies;
• Experience in working and providing support in 24x7 environments;
• During on-call shift, willing to work according to shift assignments;
• Good verbal and written English skills.

Why Vodafone?

• We are certified Top Employer for the third consecutive year by the Top Employers Institute;
• We care about being a company dedicated to diversity as an engine of change;
• We want a more connected, inclusive and sustainable world;
• We use technology to reduce carbon emissions;
• We challenge and innovate to connect people, companies and communities around the world;
• With us you can be yourself, share inspiration, embrace new opportunities, thrive and make a real difference;

Vodafone is committed to attract, develop and retain the best people by providing a motivating and inclusive workplace where talent is truly recognized and rewarded. We promote inclusion for all with the belief that diversity plays an important role in the success of our company. We actively encourage everyone to be part of our journey.

Join Vodafone Romania today!

Together we can!