Operation Support Engineer

We are looking for new colleagues who have a passion for making things work and are willing to contribute with creative, out of the box solutions to problems arising in a dynamic environment, under high pressure. We want you to be part of our partner`s Global Network Operations Center and collaborate within diverse and multinational teams.

What you will do:

• Application’s client: setup, configuration, troubleshooting;
• Daily routine system health check, alarm supervision– alarm correlation rules, system logs, application performance surveillance,  system preventive maintenance;
• Backup maintenance – client installation, setup, periodical verification, on demand off-line backup based on given instructions, file or system recovery;
• OSS user administration – user creation with corresponding access profile, deletion, changes;
• Qualified support of system users (external and internal), parallel problems processed based defined priorities
• Maintenance of OSS interfaces to external systems (Metrica, Netcool, Traffica, Remedy). Keep track of availability of OSS northbound interfaces : PM data to Metrica, FM data to Netcool, interface processes stability.
• Investigation related to connectivity problems to Network Elements. Possible further steps coordinated with IP Team and/or relevant technical teams.
• On-call duty based on responsibility matrix, guiding remotely Field service/ HW Support for on site intervention.
• Failure Report management – problem diagnosis, description, FR opening, investigation in coordination with vendor, solution acquired and implemented.
• Keep consistency in process descriptions and system documentation.

What skills you need to have?

• University degree (Computer Science, Telecommunications preferred)
• Job ticketing systems previous experience
• Previous OSS, System Administration experience
• Tools: Metrica, Remedy, Netcool, Traffica
• English language (advanced level)

What do you get?

• Competitive salary and benefits package (various discounts/offerings for sports, financial, medical services and others)
• Professional learning & development opportunities through on the job training programs
• Access to a global network of knowledge and resources
• Opportunity to practice your language skills with native speakers
• Days of annual vacation

If we caught your attention and if you have an updated CV, please feel free to apply for this job. Our team of recruiters will come back to you as soon as possible.