Operations Executive - Japanese Speaker

Key Activities:

• Input confirmations and update relevant systems.
• Check feasibility and accuracy of itineraries.
• Issuing of all Tour documentation for the clients.
• Develop good working relationships with Suppliers.
• Coordinate with Internal departments to resolve accounts queries and other discrepancies.
• Monitor booking situation of services and highlight to management any potential issues.
• Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
• Maximize profits whenever possible by requesting special budgets.
• Respond to all messages and queries from other offices and departments within the given time frame.
• Ensure good communication with colleagues and management. 
• Provide feedback and identify any new solutions for increasing efficiency.

Knowledge, Skills & Experience:

• Previous experience in tourism or customer care will be considered as valuable asset;
• Excellent oral and written communication skills;
• Customer oriented approach;
• Results focusing and proven ability to meet tight deadlines;
• Attention to details;
• Analytic skills;
• Team player;
• Fast learner and willing to professionally develop on a long term within our young and dynamic team;
• Flexible and open to change and challenges;
• Positive and friendly attitude;
• English and Japanese language - advanced level;
• Any other foreign language fluently spoken is highly appreciated;
• Proficient usage of Ms Office, Outlook.

Benefits:

• Competitive financial reward
• Language allowance
• Language classes
• Business trips
• International mobility
• Training and development opportunities