Operations Manager

JOB RESPONSIBILITIES

•    Delights the client by ensuring that all deliverables for the client are met on an ongoing basis

•    Ensures that all targets and deadlines described in KPIs and SLAs are met according to the client’s expectations

•    Ensures that transitions and change management are delivered according to standards and methodology

•    Ensures payroll is processed in an accurate, compliant, and timely manner

•    Accurately forecasts and manages costs and profitability for the project

•    Leads and motivates team members and encourages professional development

•    Encourages co-operative team-working across the business

•    Takes care of quality improvements

•    Continually seeks out ways to improve client satisfaction

•    Supports all internal and external audits related to payroll

QUALIFICATIONS

•    Minimum 8 years of professional experience in end2end payroll area and minimum 4 years of experience in people management

•    Strong communication skills and client management skills

•    Leadership and organizational skills to meet deadlines and manage a team that provides high-quality payroll service

•    Expert knowledge in the field of payroll, benefits, and labor law (UK payroll is an asset)

•    Very good knowledge of Case management systems (preferably Zendesk but not only), SAP SuccessFactors, Time and attendance systems, Document management systems, MS Excel

•    Fluent English (C1)

•    Experience in transitions and transformation will be an asset

•    Proactive and positive mindset, solution-focused, and able to work in a very dynamic multi-cultural changing environment

•    Analytical and critical problem-solving thinking

•    Demonstrated ability to work independently in a fast-changing organization

•    Readiness to work outside standard business hours