OPS Lead with English in BV (German nice to have)

   Ideal Candidate

• Typically, 3 to 5 years work experience preferably with previous managerial experience;
• English advanced, German nice to have-highly appreciated;
• Previous experience in business process area . HR, Billing, Payments, Collections, preferably in an operations environment;
• Experience in Operations and Project Management.
  
  

       Job Summary


The Employee agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Client Service/Service Delivery Team. They assign resources and are ultimately accountable to ensure their team or extended team creates deliverables on budget, on schedule and with the appropriate quality.


         Key Responsibilities

• Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach, etc.
• Monitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements;
• Ensure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely manner;
• Manage and develop team competency coverage through cross-training, leadership development and succession planning;
• Work with other delivery managers and project managers to ensure the Client Service Team/Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed.
  
  
  We offer
  
• Competitive salary and performance bonuses;
• Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
• Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
• Chance to become a subject matter expert for complex processes;
• Possibility to practice your language skills with native speakers;
• Opportunity to work with top clients on large project;
• Dynamic, intercultural working environment.