Oracle Enterprise Manager Support Specialist

We have an exciting opportunity to recruit a senior or principal engineer into a small but very highly experienced technical support team located in Bucharest. This team is small part of our global Enterprise Manager Support team located around the world and is located within one of Oracle Global Support centers. Working in Enterprise Manager Support will enable the successful applicant to work with a diverse and challenging product set including Oracle Database; Engineered Systems; Cloud, Application and Middleware management, Application Performance Management and Oracle’s Lifecycle management solution. Applicant must have a proven combination of technical and customer service excellence and be able to demonstrate their ability to manage and resolve multiple time critical complex problems. The team’s main responsibility is to troubleshoot problems with Enterprise Manager for globally located customer problems but working primarily during European working hours. The successful candidate should be widely regarded as a subject matter expert in their current role and demonstrate the ability to resolve complex and often ambiguous problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and cultures and leveraging these relationships to resolve cross-product issues. The successful candidate will have excellent English language communication skills, both verbal and written and must be comfortable interacting with Executives and Senior Management. A support engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. The role requires also a good flexibility covering Severity 1 issues and some weekend responsibilities including working in shifts.

RESPONSIBILITIES:

• Working directly with customers manage and resolve Service Requests on Oracle products and contribute to proactive support activities according to product support strategy and model
• Actively share knowledge via Training sessions, Formal Mentoring, Creation/Review of Knowledge Repository Articles
• Consults with Management in directing resolution of critical Customer situations
• Participates in initiatives that improve overall product and documentation quality
• Serves as Situation Manager on highly sensitive proactive and reactive Customer issues
• Promotes the technical and professional development of others, . mentoring others
• Proactively contribute to increasing the teams efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
• Participate in weekend rotation and shifts

TECHNICAL SKILLS:

Have at least two or three of the following technical skills:

• Understanding of Oracle Enterprise Manager features including 12c/13c Cloud Control
• Operating system knowledge (Unix, Linux and/or Windows) and networking knowledge
• Very good knowledge in Middleware products such as Weblogic
• Good knowledge in databases
• Understanding of cloud compute fundamentals

QUALIFICATIONS:

• Proven professional and technical experience
• 3+ years of experience network, application server or system administrator role
• Excellent verbal and written skills in English