Oracle Fusion HCM Cloud Senior Support Engineer

Oracle Fusion HCM Cloud is constantly growing and so is our team. If you have a customer service / software support / implementation background and have a keen interest in the Cloud, you may want to check this opportunity out.

Oracle Customer Support is looking for talented people to be part of the Fusion HCM Cloud team. You will investigate, learn the latest technology, the upcoming Fusion products and influence product supportability, usability, maintenance, installation/configuration, etc. It is a unique opportunity to not only define how the team will support our Fusion products, but also shape the products to benefit our customers.

Troubleshooting skills, ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.

Creative use of industry standard tools to aid in the diagnostic process - good SQL understanding is required.

Ability to influence and gain cooperative relationships with a wide range of audiences ranging from executives to technical specialists.

Responsibilities:

As a Senior Support Engineer you are expected to apply support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people at Oracle or the customer, in order to resolve various issues encountered during beta and production phases.

The Senior Support Engineer is considered an emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration, and integration technologies, and influences product design by providing feedback to development.

You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization.

You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release.

We work closely with Development, Product Management as well as other Oracle teams and partners. You will be the technical interface to Customers and Oracle Partners for resolution of problems related to the implementation, maintenance and use of the Oracle Fusion HCM Cloud product.

The Senior Support Engineer may be assigned as POC to customers that are implementing the HCM solution. The work is required so that Support Services are aligned with the customer’s project that is to be delivered by a set milestone.

Routinely, you will act independently while researching, developing, testing and documenting solutions for customer issues.

Qualifications:

• 3 to 7 years of experience in implementation, support, consulting and/or development in HCM

• Experience with Learning Management Systems highly desirable

• Communication skills with the ability to provide advice to both technically and non-technically aware customers

• Diagnostics and troubleshooting abilities

• Knowledge of Web technologies such as HTML, XML, CSS highly desirable

• Knowledge of SQL highly desirable

• . degree in Computer Science, Information Technology, Engineering or equivalent work experience

• Fluent in English – both written and verbal