Order Management Analyst (Core Team) with French

Employment type: Full-time

Job category: Customer Service

Job industry: Information Technology And Services

Experience level: Associate

Description

  • Timely and Accurate Order & Quotation Processing in SAP;
  • Provide customers with information related to price and availability, order status, products etc.
  • Process customer returns via SAP;
  • Claims management;
  • Manage the open orders by extracting and analysing
  • SAP reports;
  • Monitoring the order status for invoicing purposes;
  • Keeps customer informed about its order execution status on daily basis;
  • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
  • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
  • Raise requests for creating and updating SAP data (customer master data).
  • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
  • Active participation for the project related continuous improvement process.

Qualifications

  • Language skills: French C1 and English B2;
  • Excellent written and oral communication skills;
  • Customer Service experience;
  • Attention to detail;
  • Analytical thinking;
  • Ability to synthesize;
  • Team-player;
  • PC skills: MS Office (Excel, Word);
  • Multitasking;