Order Management Analyst (Core Team) with French

Employment type: Full-time

Job category: Customer Service

Job industry: Information Technology And Services

Experience level: Mid-Senior Level

Description

• Timely and Accurate Order & Quotation Processing in SAP;
• Provide customers with information related to price and availability, order status, products etc.
• Process customer returns via SAP;
• Claims management;
• Manage the open orders by extracting and analysing
• SAP reports;
• Monitoring the order status for invoicing purposes;
• Keeps customer informed about its order execution status on daily basis;
• Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
• Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
• Raise requests for creating and updating SAP data (customer master data).
• Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
• Active participation for the project related continuous improvement process.

Qualifications

• Language skills: French C1 and English B2;
• Excellent written and oral communication skills;
• Customer Service experience;
• Attention to detail;
• Analytical thinking;
• Ability to synthesize;
• Team-player;
• PC skills: MS Office (Excel, Word);
• Multitasking;
• Solution oriented;
• Proactivity and reliability;
• Good conflict management;
• Independent decision making;
• Adaptability;
• Customer orientation skills; 
• Active listening and quick comprehension.

Additional information

#LikeABosch Benefits:

• The 13-th salary;
• Meal tickets;
• Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
• Relocation package;
• Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module;
• Professional development - Great opportunities to develop yourself within the company;
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
• Home office - Possibility to from home a few days per month;
• Health and sport benefits - Because your health is a priority to us;
• Various discounts to our partners;
• Inspiring working conditions;
• Diversity and multicultural mindset;
• Bookster - the road to self improvement is paved by books.