Order Management Analyst with English

For our client, a well-known leader in personal systems and printing we are looking for an Order Management Analyst with English.

Requirements :
- Fluency in English communication (written and spoken);
- Previous customer support experience (1-2 years working experience);
- Very good analytical skills;
- Good PC skills (Outlook, Excel, Microsoft Office package);
- Ability to work under pressure/ multiple deadlines in a fast paced business environment;
- Good organizational skills, good multitasking abilities.

Responsibilities:
- Analyze, approve and place orders for customers based in the customer supplies budget.
- Manage customer supplies needs within a defined period and provide solution upon request.
- Considers all the orders placed, analyzing all orders of the current day through the Warehouse Management System and monitoring the timeout orders.
- Review and update all the workflow and cases of Customer Services.
- Checking whether the price of a single / combined package (random combination) is correct and whether the payment page can be redirected.
- Entering the delivery address, checking whether the credit card payment page can be redirected and also if the payment mode is supported or available.
- Ensuring the content accuracy, monitoring the page in real time or providing feedback immediately and track the resolution.

We offer:
- Health Insurance;
- Meal Tickets;
- Extra benefits;
- Great and fun environment.

070120AC