Order management associate with Russian

What you will do:

- Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality

- Coordinates E2E activities for all customers

- Performs front office activities such as invoicing and fleet maintenance 

- Handles customer request and emails 

- Assures interface between partners, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline

- Takes over activities assigned by the manager

- Analyzes processes and business cases in order to provide solutions for improvement

- Active involvement in solving non-standard cases for solutions

What we need from you:

-Experience of working preferably in a BPO industry or in a shared service or front office environment in Order Management Process or call centers

-At least one year of work experience in Customer Support

-Fluency in Russian & English

-Knowledge of computer MS Office and on-line tools and other ERP in Order Management( SAP know-how will be considered a plus)

-Ability to work & communicate with people across organizational units & across levels -Excellent communication skills and customer oriented thinking

-Strong analytical skills with an ability to solve a problem with a win-win negotiation approach

-Ability to plan, prioritize and organize tasks in order to meet the defined SLAs

-Leading by example and ability to handle stressful situations

-Knowledge of Client and end user requirement.

What we offer:

- Great career opportunity with a leading international outsourcing company

- Opportunity of personal development in a multinational working environment

- Competitive salary with attractive set of social benefits

- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs

- Personal and professional development through a variety of training programs (hard/soft skills

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.

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