Order Management Specialist

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

• To be responsible for the tracking and delivery of all Global fixed line deliveries, to ensure on time delivery to the agreed delivery date, to escalate to the relevant 3rd party suppliers in the case of delay.  
• Daily and weekly reporting updates within the relevant systems, ordering of the required circuits and equipment for the delivery of the services, responsible to co-ordinate with 3rd party suppliers the installation of services and handover towards the customer and internal assure teams.  
• Responsible for the technical troubleshooting, router installations and circuit testing before handover to the customers and activation of services with 3rd party engineers and Vodafone dedicated engineers. 
• Technical knowledge of the network and service provided is essential in order to understand all the products and services details and be able to engage the needed provide teams.  
   

With these activities, you will have a great impact on our business:

• Raising of official orders towards international suppliers and ensuring that the created Purchase orders and  the order forms contain correct technical details of the service that will be delivered; 
• Technical checks at delivery stage (location check, patching, prebuild check, router staging, ports status, VLAN check) 
• Active participation on the installation call with the IP and field engineers, ensuring the circuit is correctly identified and connected to the equipment; 
• Proactive communication towards internal stakeholders including Customer Delivery Managers for Major Deals. 
• Daily and weekly reporting updates within the relevant systems in order to enable the kick-off of billing towards the customer. 
• Stakeholder management: coordination of all the teams involved in the delivery : Field engineers, Carriers, Data & Voice engineers, Global Order Desk, Global Ordering Offshore, NCR; 
• Project coordination: act as SPOC for the delivery, installation, activation of multiple sites for the same customer 

With these skills, you are a great candidate:

• Excellent communication skills both written and verbal, as a must in English and further  languages required 
• Excellent  organisational skills 
• Ability to plan ahead and organise own workload within own responsibilities 
• Ability to adjust to work load peaks that can occur in an aggressive sales environment 
• Autonomous problem  analysis and decision making to achieve a creative approach to issue resolution  
• Business or equivalent qualifications desirable 
• At least two years’ experience in technical or service role 
• Working in a telecommunications or similar environment  
• Technical understanding of telecommunication networking environment,  systems and products 
• Working with different cultures and teams within and outside the business 
   

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!

Sounds interesting? Apply!
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