Order Management with Russian

Job responsibilities:

• Management of all incoming requests / orders:
  - Management of the backlog (orders and orders related requests);
  - Addressing all written / verbal requests and complaints received from the Customer;
  - Process improvements proposals / implementation;
• Customer Operational Support:
  - Manages Customer relationship through providing daily operational support;
  - Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;
  - Keeps Customer informed of progress at all stages;
• Transaction Processing:
  - Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures;
  - Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations;
  - Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;
  - Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity.

Job requirements: 

• University graduate;
• Experience in Supply Chain/Logistics and in SAP is preferred;
• Computer (internet, MS Office package);
• Foreign languages (both written & spoken) - English, Russian;
• Good verbal & written communication skills;
• Good analytical & synthesis skills;
• Good working knowledge of MS Office (especially Excel);
• Good Customer relationship capacity;
• Problem solving oriented;
•  Self confidence & independence in decision making;
• Punctuality & Flexibility;
• Team work capability.

Benefits:

• Temporary remote work due to the pandemic and return to office after the situation improves;
• Relocation package;
• Opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.