Order to Cash Analyst with Dutch

Job Summary & Role:

The OTC Analyst is responsible for input and maintenance of OTC data in various ADP systems in an accurate and timely manner and responds to all internal and external queries. 

Responsibilities :

• Set up data in the relevant OTC systems & make relevant calls to clients
• Perform accuracy checks on data, complete all control checklists
• Ensure all timelines on the monthly checklist are achieved or exceeded
• Respond to clients and internal business associates on the Siebel system and shared OTC e-mail inbox, which are in line with agreed timescales and performance metrics
• Assist the team leader with projects and ad hoc requests
• Update process documentation on a monthly basis with any changes
• Prepare and execute bill runs, manual invoices and credit notes for various ADP products
• Escalate periodically concerns or difficulties to the team leader
• Support other team members
• Ensure the telephone is answered promptly and professionally

Skills Requirements :

• Good communication skills in English, Dutch is a benefit
• Minimum 3-5 years of relevant work experience
• Must be able to self-check work and have a strong sense of accuracy
• Flexible and supportive team member
• Clear communicator
• Time management – strong ability to prioritise and meet deadlines
• Problem solving
• Results orientated
• Well organized
• Ideally able to identify areas to improve efficiency, accuracy and propose and implement relevant changes

Knowledge:

• Experience with Microsoft Word and Excel
• OTC experience
• Preferred Oracle experience, modules OM and AR (R12)