Order to Cash Operations Specialist

How would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period - for the time being, our activity is carried out remotely.

What we're looking for:

For a customer contract, the OTC Operations Specialist is responsible for the ordering chain maintenance, the billing management including billing reporting and cash collection. He / She is the main customer and Account Business Unit (ABU) point of contact on this scope. This responsibility may be shared with another OTC Ops Specialist, depending on the size of the contract.

He / She provides a dedicated and customized service to his / her customer (s) around ordering, billing and reporting activities. He / she is also in charge of billing quality and of customer satisfaction.

The level of responsibility on the ordering chain maintenance may be shared with the Customer Order Specialist depending on the size and complexity of the contract.

What you'll be doing

In liaison with the different internal and external actors of a given customer contract, the OTC Operations Specialist is responsible for the whole activities related to this customer contract in terms of:

• Ordering, Invoice production, Second level of cash collection;
• Customer billing claims and dedicated customer support;
• OTC solutions up to date in process and tools under OTC Director accountability;
• Manage all supporting functions of the OTC operations activities;
• Contribute to end-to-end workflow processes for the contract from ordering to billing, ensuring process amendments for the contract when required;
• Deliver reporting according to internal and external requirements;
• Produce and publish reports in line with business requirements;

What you need to know / have

Education and experience:

• Bachelor degree;
• Minimum of 2-3 years related work experience in a similar environment;
• Good knowledge of ordering and billing;
• Good knowledge in Excel (MS Access is a plus);
• Experience in an international environment is a plus;
• Good knowledge of telecom services is a plus.

Knowledge and abilities:

• Fluent in English and in French ;
• Excellent communication skills;
• Concern for Accuracy;
• Planning & Organizing;
• Initiative & Pro-activity;
• Ability to Summarize;
• Negotiation skills.

What's in it for you:

• Performance  Bonuses  - based on your results & the company;
• Loyalty Bonuses, if you extend your stay;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance  for you - facilities for your family, too;
• #WFH  & Flexible hours;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development  Platforms - Orange Learning, Trainings, Career Counseling, Coaching & Career plan mentoring;
• Wellbeing Programs - we support your Zen;
• & more!

* This position is available for 1 year with possible extension.

Come & work for a  #TopEmployer  company. You could be part of an organization where  great colleagues  and  team spirit  support your professional development.

Apply and let's have a remote-talk.

At Orange, you can .