Order to Cash Specialist US - Night Shifts

Profile requirements:

• English – advanced level, verbal & written
  • French, German, Dutch a plus
• Accurate data inputting into ERP System
• Responsible, well organized, thorough, proactive
• Ability to analyze data for errors
• Ability to work as part of a team or alone
• Superior Keyboard skills
• Time management skills
• Data literacy: competence in finding, manipulating, managing, and interpreting data, including not just numbers but also text and images.
• Excellent knowledge of MSOffice applications.
• The ability to use Excel to gain greater efficiencies in their job
• Filter data and manage a filtered list
• Modify a database and insert data from another source

Responsibilities:

• Evaluate credit worthiness and establish deposit and autopay requirements
• Create customer account with their physical and financial details
• Obtain deposit payments
• Initial Autopay setup
• Develop a close working relationship with Sales department regarding sales submissions
• Quality check contracts for Purchase Orders before inputting.
• Ensure all billing requirements are clearly outlined upon submission.
  • Client contacts, PO, billing, distribution methods
• Create contracts for recurring billing
• Order creation for initial equipment purchases
• Review & approve net term extensions
• Review & approve requests to waive AR fees
• Direct client interaction
• Ability to handle multiple clients and contacts for each contract or invoice
• Ad Hoc amendments to existing customer contracts in ERP system.
• Verbal and email communication with colleagues
• Adhere to specific customer billing needs
• Meet department-standard metrics while maintaining high quality performance
• Assist with adjustments for billings
• Perform timely execution of month end closing procedures
• Work in cooperation with other departments to ensure quality customer service is provided
• Contract database management
• Team work - Assist team in backlog or exigent situations. Ensure compliance with team leader's work related instructions      
• Device management (Audio & Visuals)