Order to Cash Specialist with FR/ DE/ NL/EN Remote

Requirements

• English, French, German, Dutch – advanced level, verbal & written
• Accurately enter data in ERP System on the order > contract > billing > payment life cycle
• Outstanding verbal and written communication skills and the ability to prioritize and multi-task
• Responsible, well organized, thorough, proactive, ability to manage own time effectively
• Ability to work as part of a team or alone
• Data literacy: competence in finding, manipulating, managing, and interpreting data
• Excellent knowledge of MSOffice applications
• Strong ability to effectively collect, while maintaining good relationships with customers

Responsibilities

• Create and maintain customer cards with their physical and financial details
• Create contracts, amend existing contracts, perform quality check on contracts before activation
• Create quotes and orders with relevant equipment/labour/services
• Evaluate credit worthiness, establish deposit and auto pay requirements
• Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs
• Liaise with Ops, Sales, Engineers, Finance, subcontractors etc for chasing backup documents
• Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure customer approvals are received and cash collected
• Apply cash receipts, research and reconcile payments or misapplied cash receipts, work with AR/Finance on non-standard accounts
• Process AR sub ledger transactions through the system: credits, re-invoices, refunds, buyouts, write offs, adjustments etc and ensure proper authorisation
• Expedite timely payment via phone, e-mail or collection letters, create plans for ageing reduction and negotiate payment plans
• Respond to client inquiries regarding AR status like invoicing, contracts, orders, past due accounts etc
• Resolve customer disputes, determine root cause and work with the customer or internal business
• owner to resolve the issue that is preventing payment
• Perform timely execution of month end closing procedures
• Evaluate and update billing AR and Finance processes and procedures
• Device management (Audio; Visuals)
• Meet department-standard metrics while maintaining high quality performance
• Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality customer service is provided