Order to Cash Supervisor

Job Specific Duties and Responsibilities

• Responsible for OTC processes and departmental functions such as customer maintenance, quote and order entry, recurring sand sales order billing, reporting, tax compliance, collections, cash application, internal controls
• Produce and distribute reports with focus to deliver improvement in working capital of the company
• Implement strategies to reduce DSO, past due invoices, backlog, billing delays or errors
• Actively participate in internal and external meetings
• Manage various approvals for AR transactions: cancellations, credits, adjustments etc
• Understand business/strategies for order management and AR and support automation of business processes
• Supervise, motivate & support team to ensure departmental and client expectations are met
• Performance management of team members based on department metrics: annual, quarterly, monthly, daily
• Identify clear objectives for the team, providing coaching, disciplining, career development and feedback
• to team members
• Support team members with escalated accounts that need information from finance, sales, operations etc
• Create and uphold training documentation
• Work directly with the department manager to recruit and hire staff
• Performs other duties as assigned by management

Position Requirements

• Bachelor’s Degree with 2-3 years of Order to Cash/ Accounts Receivable / Collections experience or equivalent
• Minimum 1 year in a management role
• Knowledge of accounting principles, practices and procedures
• English Fluent, German/Dutch/French a +

Knowledge/Skills/Abilities:

• Ability to demonstrate problem solving and analytical skills, results orientation
• Experience in influencing, developing and motivating people, and the ability to communicate effectively cross-functionally
• Strong negotiation and decision making
• Independent working, ability to problem solve disputes without passing to Management
• Manage own time and team time appropriately and re-prioritize when focus changes.
• Experience in OTC/ AR best practices and implementation of process improvements
• Working knowledge of Microsoft Office products and ERPs