Order to Cash with Italian

Responsibilities:

• Managing Customer relationship through providing daily operational support
• Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
• Addressing all written / verbal Order to Cash requests and complaints received from the Customer
• Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
• Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
• Initiating customer billing
• Managing AR Sub Ledger Period Close activities
• Handling Cash Application/Reconciliation activities
• Processing Intercompany Cash Settlement Transactions
• Manage Write-offs, Customer Disputes and Month End Closing Activities
• Support for Escalations and Processing Service Requests/Inquiries
• Sending purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
• Managing all transaction processing activities, finding solutions and giving answers to raised queries / issues
• Analyzing operational data, identifies root causes of (repetitive) issues and driving corrective actions for the current activity at individual level
• Processing, coding and revising invoices as per SOP guidelines
• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

Requirements:

• Proficiency in English and Italian
• Good verbal & written communication skills
• Previous experience on 1-3 years (preferably in a Customer Service/AR area)
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Previous exposure to order to cash systems & other ERP tools would represent an advantage

Benefits:

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
• Great career opportunity with a leading international outsourcing company
• Opportunity of personal development in a multinational working environment
• Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.