OSS Service Engineer

Huawei is a leading global information and communications technology (ICT) solutions provider.

Driven by a commitment to sound operations, ongoing innovation, and open collaboration, we have established a competitive ICT portfolio of end-to-end solutions in telecom and enterprise networks, devices, and cloud technology and services. Our ICT solutions, products, and services are used in more than 170 countries and regions, serving over one-third of the world's population. With employees, Huawei is committed to enabling the future information society, and building a Better Connected World. We invest over 10% of our annual sales revenue into R&D and more than 45% of our employees engage in R&D.

What you'll do:

• Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
• Provide detailed information on how to set up, configure or upgrade OSS & IT products and their features;
• Use trouble ticket system for tracking customer interactions and fault analysis;
• Identify customers concerns and critical problems based on customer interaction;
• Perform daily operating system administration tasks, including hardware & software upgrades, Patch & Security patch management and maintain regulatory controls
• On-call duty;
• Guide remote field technicians during onsite interventions;

What you'll need:

• Bachelor’s degree in Telecommunications or Computer Science; at least 1 years’ experience in IT industry ;
• Hardware knowledge: x86 Servers such as HP, IBM, Dell etc
• Software: Windows Server, HP-UX, Solaris OS maintenance and operation; Oracle/Sybase database knowledge.
• NFV technical knowledge or experience is a plus.
• Functionality overview of a mobile network.
• Excellent communication skill and team player
• Fluent English communication skills
• Availability of international travel
• Experience with Huawei products is considered a big advantage.

The rest is on us:

• Make a difference in our next generation;
• Knowledgeable, high-achieving, experienced and fun team;
• International and diverse work atmosphere;
• Motivational salary package.