OTC ADMIN Supervisor - 1 year contract

The OTC Supervisor is responsible for overseeing a team processing Sales and Service Orders, billing of
all Mood Media International’s client base, collecting on delinquent accounts, resolving Accounts
Receivable related queries, allocating cash, with a focus on the back end or front end activities.

The supervisor ensures the staff is meeting production goals, complying with company standards and
performing the essential functions of their position.

Job Specific Duties and Responsibilities
Responsible for OTC processes and departmental functions such as customer maintenance, quote
and order entry, recurring sand sales order billing, reporting, tax compliance, collections, cash
application, internal controls
Produce and distribute reports with focus to deliver improvement in working capital of the
company
Implement strategies to reduce DSO, past due invoices, backlog, billing delays or errors
Actively participate in internal and external meetings
Manage various approvals for AR transactions: cancellations, credits, adjustments etc
Understand business/strategies for order management and AR and support automation of
business processes
Supervise, motivate & support team to ensure departmental and client expectations are met
Performance management of team members based on department metrics: annual, quarterly,
monthly, daily
Identify clear objectives for the team, providing coaching, disciplining, career development and
feedback
to team members
Support team members with escalated accounts that need information from finance, sales,
operations etc
Create and uphold training documentation
Monitor compliance with departmental procedures and policies, and recommend efficient
procedures to accomplish company goals.
Actively hire, mentor and supervise OTC A/R Specialists as part of ongoing growth and vitality of
the department
Performs other duties as assigned by management

Position Requirements

o Bachelor’s Degree with 2-3 years of Order to Cash/ Accounts Receivable / Collections experience
or equivalent
o Minimum 1 year in a management role
o Knowledge of accounting principles, practices and procedures
o English Fluent, German/Dutch/French a +

Knowledge/Skills/Abilities:
o Ability to demonstrate problem solving and analytical skills, results orientation
o Experience in influencing, developing and motivating people, and the ability to communicate
effectively cross-functionally
o Strong negotiation and decision making
o Independent working, ability to problem solve disputes without passing to Management
o Manage own time and team time appropriately and re-prioritize when focus changes.
o Experience in OTC/ AR best practices and implementation of process improvements
o Working knowledge of Microsoft Office products, Oracle and ERPs
o Advanced in Microsoft Office with intermediate Excel skills (VLOOKUP, Pivot Tables and other
formulas), Expert level Excel skills preferred
o Strong working knowledge of OTC management in a service environment