OTC Billing Supervisor

The OTC Billing Supervisor is responsible for overseeing the entire billing process, including designing, implementing and enforcing policies and procedures and streamlining effective billing processes across multiple markets. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Essential Job Functions and Responsibilities:

• Manage proper invoicing within standard policies reflective of the customer’s requirements.
• Manage daily billing cycle
• Manage daily, monthly invoice distribution (Datamatx, 3rd party portals, excel, PDF)
• Monitor root cause analysis, mine for billing improvement opportunities
• Recommend solutions to the business to drive improvements
• Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
• Assist OTC A/R Specialists with difficult or complex accounts and situations by utilizing system knowledge of billing procedural guidelines
• Final point of contact for billing escalations
• Approve credit memos requested by OTC A/R Specialists
• Performance management – annual reviews of OTC A/R Specialists
• Review weekly, monthly billing metrics

• Excellent written and spoken English

• Support OTC A/R Specialists with escalated issues that need support from the field organization
• Monitor compliance with departmental procedures and policies, and recommend efficient procedures to accomplish company goals. Contribute to authoring of procedures and participate in creation of training programs.
• Actively hire, mentor and supervise OTC A/R Specialists as part of ongoing growth and vitality of the department
• Other duties as defined by management

KPI’s

• Bespoke invoice distribution within 5 business days
• DSO of 30
• Hit at least 100% E&L Revenue forecast
• Keep invoice creation backlog within 10 business days

Knowledge/Skills/Abilities

• Strong working knowledge of Accounts Receivable management in a service environment. 
• Strong analytical and problem solving skills. Strong organizational skills with excellent attention to detail.
• Advanced in Microsoft Office with intermediate Excel skills (VLOOKUP, Pivot Tables and other formulas), Expert level Excel skills preferred
• Ability to present complex information in a clear and appropriate manner.
• Experience in influencing, developing and motivating people, and the ability to communicate effectively cross-functionally.
• Strong knowledge and experience in the best practices associated with an effective and efficient process of accounts receivable.