OTC Key Account Manager

How would you like to work in  IT , toying with cutting edge technologies and enjoying your life? At  Orange Services , it's possible!

As one of the largest  IT Hub  within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of  IT & Business Solutions. 

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period - for the time being, our activity is carried out remotely.

Come closer to  #LifeAtOrange !

What we're looking for

We're looking for an Order-to-Cash Key Account Manager who will be accountable for the definition, implementation, and operations of the Order to Cash process from end to end for complex programs.

What you'll be doing

• Definition and validation of the Order to Cash strategy & model for the Program according to the contractual, the customer, and the business requirements, and the overall program strategy, planning and budget.
• Ensure the compliance of the defined OTC strategy & model with standard OTC processes and best practices
• Accountable for the overall Order to Cash operations from end to end (Ordering, delivery, Billing, Claims, Cash Collection, Support, Change Management, Revenue assurance, Catalog Changes ...) to achieve high levels of customer satisfaction.
• Contribute in bids / extensions preparations to ensure OTC awareness and compliance of commitments being made and contribute as necessary to align terms and conditions with program requirements.
• Accountable for the compliance of the OTC deliverables with contract obligations
• Report internal KPIs to monitor OTC activities and quality
• Define additional KPIs (when applicable)
• Report and monitor on contractual OTC SLAs
• Monitor financial performance and profitability of the OTC activity
• Manage continuous improvement to the OTC activities
• Report internal KPIs to monitor OTC activities and quality
• Define additional KPIs (when applicable)
• Report and monitor on contractual OTC SLAs
• Monitor financial performance and profitability of the OTC activity
• organizational and planning capacity
•  ability to lead a team of different players in the Order To Cash chain
• project management skills
•  excellent command of office automation tools (Excel, MS Access)
• Accountable for the accuracy of commercial inventory used for billing
• Accountable for the overall accuracy of the bills

 What you need to know / have

• Degree in business, science (or other relevant area).
• Good financial background
• Fluent in English (other foreign languages is a plus)
• Project Management Certification (PMI) is a plus
• ITIL Certification is a plus
• Minimum of 7 years experience in global IT / telecommunications OTC activities management, including minimum 3 years in an international environment.
• Good experience and proficiency at optimizing processes and organizations.
• Experience in integration and outsourcing, preferably in telecommunications environment
• Minimum of 3 years experience in customer-facing roles

Special skills                           

• Customer-focused with strong interpersonal & negotiation skills.
• Good leadership skills, able to work under pressure and meet deadlines
• Excellent organization, co-ordination, communication, presentation, synthesis and reporting skills

What's in it for you

• Performance  Bonuses  - based on your results & the company;
• Loyalty Bonuses, if you extend your stay;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance  for you - facilities for your family, too;
• #WFH  & Flexible hours;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on  Smartphones & devices ; discounts for Orange products & services;
• Development  Platforms - Orange Learning, Trainings, Career Counseling, Coaching & Career plan mentoring;
• Wellbeing  Programs - we support your Zen;
• & more!

Orange Services  is about bringing people and technology together. We make IT happen!

Come & work for a  #TopEmployer  company. You could be part of an organization where  great colleagues  and  team spirit  support your professional development.

Apply and let's have a remote-talk.

At Orange, you can .