Payment Analyst

Main Responsibilities

• Perform in-depth analysis on every withdrawal
• Learn and understand the relevant terms from the brand’s Terms & Conditions
• Identify winnings that were generated by breaching the terms
• Process, decline and allocate withdrawals
• Investigate deposit issues reported by the customers
• Constantly communicate with payment providers
• Inform and deal with customers regarding payment concerns
• Execute in-depth payment method checks and identify high risk transactions

Essential Skills Required:
• Experience in online gaming is a plus
• Knowledge in payment processors/providers
• Very keen to details
• Able to communicate effectively
• Can think logically and analytically
• Amenable to shifting and jumping schedule depending on shift necessity
• Ability to work independently with minimal supervision
• Good organizational skills needed to manage a high volume of assigned cases

Working Hours:
• Shifting
• 7 days coverage with night shifts from time-to-time