Payroll Manager with German

Job Summary:

Manages the resources and payroll activities for Germany BU at the highest quality standards by implementing customized strategies in order to meet CoE objectives and ensures direct reports abide by the same standards.

The Germany Manager MS Payroll is in charge of ensuring that the payroll processes are applied with consistent methodologies and comply with the SLA between BU and CoE

Will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

Has a direct relation with the Managers of the Business Unit and is accountable for 4 areas:

• Client experience, quality ( measured by NPS)
• People management
• Process management
• Business and productivity management

Main Responsibilities:

• Manages a team of 30+ Payroll Specialists & Team Leaders that provide Payroll and Tax services for assigned BUs in Germany
• Assesses resource requirements to deliver on responsibilities and ensures staffing at an appropriate level for countries assigned
• Develop, plan, analyses, estimate and setup the priorities of the payroll activities and agreed project deadlines.
• Proposes and provides support to operational teams in order to develop tactics, strategies, procedures and workflows for department's activities so as to achieve the established objectives and offering quality services to both internal and external customers. Ensuring the Team Leaders and Managers implement and apply all of the aforesaid together with the team members.
• Coordinate the main information system development activities, coordinate resources and control project milestones (information/data/programming/analysis).
• Develop, plan, analyses, estimate and setup the priorities of the payroll activities and agreed project deadlines.
• Creates reviews for the team, develops and communicates standard and processes that ensure ADP commitments or exceed ADP contractual requirements.
• Responsible for the recruiting of the Payroll Management team
• Responsible to ensure that Team Leaders allocate people at work in an efficient workflow, measure and monitor performance of the employees
• Responds to business needs by continuously using, maintaining and improving tools and systems.
• Creates and report on operational metrics and trends.
• Manage strategic client relationships by working closely with the Team Leaders to ensure strategic matters are addressed and resolved in a timely manner.
• Prepare, facilitate and conduct monthly and quarterly review session with clients to review performance metrics, trending and project updates.
• Facilitate frequent client communications.

Market leadership -- client focused

• Checks quality of the delivery to the client and always focuses on the client experience
• Manages clients' escalations and reports to the directors or works with the front teams of the BU to handle client escalations and to bring issues to resolution.
• Builds and maintains relationships with clients and internal partners to foster trust, commitment, accountability and results.

People leadership

• Works with the team leaders to ensure that all team members have the appropriate training planned as defined in the job description
• Reviews and improves training plans in coordination with BU
• Together with the team leaders, recruits new team members
• Identifies talent, works with HR to ensure that the appropriate development plans are created
• Motivates, leads and coaches through change
• Conducts annual evaluation of direct reports (based on KPIs, objectives and competencies) and ensures objectives are met
• Responsible for the recruiting of the Payroll Management team
• Providing feedback and support to the direct subordinates and empowering them according to department's business needs and strategies to do so with their direct reports
• Motivates teams and ensure that department objectives and deadlines are constantly met.

Process leadership

• Together with the Team Leaders, monitors day to day operations to guarantee that the associates work according to their defined role and meet the SLAs
• Effectively and consistently manages process of changes (including roll out and communication)
• Constantly monitors quality & SLAs compliance
• Ensures on going coordination

Business leadership

• Defines and uses KPIs to manage productivity
• Improves organization, process, tools, using ADP methodology
• Manages Capacity plan in coordination with the directors of the BUs
• Responsible for supporting business growth

Reports & Performance Metrics:

• NPS
• Team utilisation rate
• On time delivery as per payroll calendar
• Number of projects started

Knowledge and Skill Requirements:

• Customer relationship management
• Good communication skills (verbal and written)
• Good understanding of the client's activity, business and organisation (payroll calculations, law and human resources)
• Ability to work with numbers
• Languages: Germany & English, both oral and written (B2 as a minimum in both)
• Client focused
• Processes management and improvement
• Capacity planning leadership
• Good interpersonal skills
• Good oral and written communication skills
• Organised & rigorous
• Independent
• Leadership
• Dynamic and responsive
• Proven attention to detail

Experience & Education:

• Minimum of 5-7 years in multinational (corporate) environment overseeing complex operations (service delivery or shared service environments could be a plus)
• A minimum of 4-7 years of demonstrated work experience in the management and leadership role
• Experience of more than 5 years in managing client relationships
• Bachelor's Degree in Business Administration, HR, Finance or Accounting or the equivalent in education and experience.
• Management of conversions, implementations, and other projects significant in size and scope.
• Strategic oversight of the analysis, development, implementation and management process change and enhancement.
• Experience with Quality Practices (DMAIC principles, Lean, Six Sigma) could be a plus