PC SPECIALIST

Position Responsibilities:

• Day-to-day troubleshooting and support tasks for Windows based PCs / laptops and related peripherals (printers, scanners, etc.), phones and networking equipment;
• On-site and off-site (using remote control tools) technical support for end-users;
• Configure, install, and support hardware and software for desktops and laptops;
• Assist and collaborate with others to develop and implement network, application and systems plans;
• Able to occasionally perform system maintenance and upgrades before/after office hours and on weekends;
• Detects, prioritizes, and responds appropriately to service performance and availability issues regarding computer systems;
• Responsible for basic telecommunication issues resolution and support for end-users.
• Provide technical trainings when needed for non-technical and technical staff.
• Positive communication attitude towards all staff.

 Key Requirements

• Minimum 1 (one) year experience in the use, installation, support, and troubleshooting of desktop, laptops, Intel based servers and other computer peripherals;
• Excellent troubleshooting, analytical, and problem solving skills;
• Proven proficiency with Windows Serverand 10 Workstation and other Microsoft applications; (Active Directory, DNS, File & Print Server)

Work Attitude and Aptitudes:

• Degree in computer science or equivalent or student in final years;
• Flexible and able to work in high stress situations;
• Customer service orientated;
• Communicative and diplomatic;
• Able to work early, late or non-working days, according to job requirements and responsibilities;
• Team player, open minded, initiative driven.

 Additional “nice to have” skills

• Excellent command of English language;
• Excellent networking skills.