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- Perform bank accounts reconciliations in order to ensure all bank transaction were correctly and timely transposed into SAP
- Allocate incoming payments based on the details provided by the customer
- Response to queries in a timely and efficient manner to promote a customer-oriented culture in EH
- Facilitate payments to customers/ brokers
- Perform clearing on customer accounts
- Informing the customers of the failures in collecting the payments from their accounts via Direct Debit
- Offer support to new team members and share knowledge and best practices
- Ensure KPI figures are met as per agreed SLAs
- Active participation to the Continuous Improvement project
- Active participation in harmonizing the processes with the other regions
- Implementing new controls in order to assure an accurate monitoring of the processes performed
- Internal procedures updates