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  • Perform bank accounts reconciliations in order to ensure all bank transaction were correctly and timely transposed into SAP
  • Allocate incoming payments based on the details provided by the customer
  • Response to queries in a timely and efficient manner to promote a customer-oriented culture in EH
  • Facilitate payments to customers/ brokers
  • Perform clearing on customer accounts
  • Informing the customers of the failures in collecting the payments from their accounts via Direct Debit
  • Offer support to new team members and share knowledge and best practices
  • Ensure KPI figures are met as per agreed SLAs
  • Active participation to the Continuous Improvement project
  • Active participation in harmonizing the processes with the other regions
  • Implementing new controls in order to assure an accurate monitoring of the processes performed
  • Internal procedures updates

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