Portuguese Customer Support - Bucharest

In the light of recent events, we are moving forward and we’re looking to expand our team. If you believe that this is the right time to make a change in your professional career and join a top company in the Outsourcing world, we are waiting for you to join our team!

You don’t have to worry, we are placing your health and safety first, therefore you will be able to join the recruitment process from your cozy home, since all our interviews are held over the phone or via videoconference.

Also, you will have the opportunity of working from home given the current emergency state in our country, hence all our trainings will be held through an online platform.

We are looking for persevering and energetic people like you, who want to develop both personally and professionally! If you have the same aspirations, join the #CGSDreamTeam!

We are looking forward to getting to know you!

REQUIRED SKILLS:

• Fluent in Portuguese and medium English skills;
• Ability to stay calm when customers are stressed or upset;
• Comfortable using computers;
• Strong verbal communication skills;
• Experience working with customer support.

RESPONSIBILITIES:

• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and manage many open cases at one time;
• Establish a good working relationship with customers and other professionals

BENEFITS:

• Employee referral bonuses;
• Private medical insurance;
• One month start-up training;
• Meal Tickets;
• A 7card Subscription;
• Incentives and also bonuses for our employees – financial and non-financial;
• Salary increase based on seniority;
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.