Process Improvement Specialist (Customer Support)

Requirements:

• Higher education
• Competencies for identifying needs and developing subordinates
• Advanced knowledge of PC operation
• Sense of observation
• English Advances – spoken and written
• Knowledge of another language is an advantage
• 2 years experience in the field
• Availability to work in shifts

Responsibilities:

• Choose the right management strategy for continuous flexible adaptation
• Choose the right work strategy for continuous flexible adaptation
• Analyzes the results of the processes to increase the performances, by approaching organizational, technical, economic aspects
• Analyzes the results of the processes for increasing the performance, by addressing the organizational and technical aspects
• Provide resources for the continuous resolution of the problems that have arisen
• Design methods for analyzing and improving the process
• Ensure the identification of the value flow and the impact factors on the performance of the processes
• Ensure the establishment of indicators to improve process performance
• Implement the process improvement plan
• Ensure the resolution and organization of problems arising for subordinates