Team Leader for Order Management Team

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

We are hiring a talented Order Management Team Leader to join our team in Bucharest office. The Team Leader will lead order management operations, will ensure and set up efficient and compliant workflows to guarantee high quality for the transactions and processes within order management area.

Responsibilities

• Manage the Order Management team to ensure smooth service delivery
•  Taking over responsibility for the team and ownership of its processes:

• Managing the task allocation, team performance results, ensuring business continuity during off time of the team (scheduling in advance the vacation/training period, business continuity plan, working attendance);
• Assistance offered to team members related to ordering topics and finance systems (SharePoint, Service Now, SAP CAP, Ariba, Success Factors);
• Providing process guidance, coaching and training to the team based on customer’s requirements;
• Keep the team motivated to deliver results at agreed standards;

• Operational excellence through process improvements, innovation and efficiency:

• Ensuring that all escalations are attended and resolved in time;
• Volume reporting and provider management;
• Process optimization and implementation;
• Acting as an touchpoint support between the team and main stakeholders;
• Developing and implementing new ideas for business growth, process optimization or transfer of new tasks within the team (especially during handover and transition process);

• Responsible for the quality management of all process documentation (SOPs, user manuals) elaborated by the team;
• Conduct the recruiting process for new team members;
• Other management reporting and responsibilities as per the business needs;
• Ad-hoc reports, analysis, requests.

Requirements

• Strong academic background  (preferably Accounting, Business Administration, Economics);
• Min.  3-5 years previous experience in people roles;
• Min. 3-5 years previous experience in finance or operational procurement area;
• Solid experience in SAP system (mainly CAP) and project management tools (.  Service Now, SharePoint, Ariba);
• Coordination and people skills;
• Advanced MS-Office skills (especially Excel and PowerPoint);
• Fluent in English, must be able to hold presentations and lead meetings in English;
• Great communication skills and analytical mindset;
• Problem solving ability and results orientation;
• Good ability to interact with multiple stakeholders;
• Process improvement oriented.

Skills

• Ability to adapt to on-going change and work in a fast-paced, deadline intensive environment;
• Pro-active behavior;
• Strong analytical, communication and influence skills;
• Strong management skills as problem solving, clear expectation management and establishment of trustful relationships;
• Strong interpersonal, intercultural, communication and organizational skills;
• Flexibility to work with different regions worldwide;
• Ability to think in processes and process dependencies as well as ensure deliverables are connected with operating plans;
• Strong ability to multi-task and appropriately prioritize tasks to meet deadlines;
• Self-motivated and proven “can do” attitude.

Benefits

We place people at the core of what we do, this is why we are committed to your personal and professional growth: 

• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!

We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:

• Work from Home Option available
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!

• WorldClass & 7Card Gym Discounts
• Employee Assistance Program - Helpline 24/7

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with rewards & recognition performance-related bonus scheme
• Meal and Gift Tickets

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.